Chaitanya has a systematic procedure for handling customer grievances. Every customer is given a passbook that has the detailed procedure of customer grievance which includes all the required contact details.

MECHANISM TO HANDLE CUSTOMER GRIEVANCES/COMPLAINTS:

First Level:
Contact the respective Branch Manager.  The phone number and the address of the Branch office are mentioned in the passbook.

Second Level:
Contact Unit Manager at the Regional Office. The phone number and the address of the regional office are mentioned in the passbook.

Third Level:
Contact the Grievance Redressal Officer of the company.

Grievance Redressal Details:
Customer Grievance Redressal Officer
E-Mail ID: gro.cifcpl@chaitanyaindia.in
Address: No.145, 2nd Floor, NR Square, 1st Main Road, Sirsi Circle, Chamrajpet, Bangalore - 560018

Fourth Level:
Microfinance Institutions Network (MFIN)
Toll-free number-1800 102 1080.

Fifth Level:
If the complaint is not addressed within 30 days, the customer can approach the Office of NBFC Ombudsman Reserve Bank of India
Office of NBFC Ombudsman
C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001
Telephone No:  044 - 25395964  Fax No: 25395488
Email: nbfcochennai@rbi.org.in

It is not necessary that the customer should follow the steps in the above-mentioned sequence. The customer has the liberty to go with her complaint to any level.

Customer Grievance:
customer.care@chaitanyaindia.in
Toll-Free Numbers
Kannada: 1800 103 5185
Hindi: 1800 1216 685
Marathi: 1800 2126 685
Tamil: 1800 891 3813
MFIN: 1800 102 1080

Grievances Redressal Officer
E-Mail ID: gro.cifcpl@chaitanyaindia.in
Contact No: 080 - 2675 6767 / 2675 0010
Address: No.145, 2nd Floor, NR Square, 1st Main Road
Sirsi Circle, Chamrajpet, Bangalore 560018