Mechanism to Handle Customer Grievance/Complaints

First Level

Contact the respective Branch Manager.  The phone number and the address of the Branch office are mentioned in the passbook.

Second Level

Contact Unit Manager at the Regional Office. The phone number and the address of the regional office are mentioned in the passbook.

Third Level

Contact the Grievance Redressal Officer of the company.

Grievance Redressal Details:
Grievance Redressal Officer: Manjunath BV
E-Mail ID:
Address: Brigade Software Park, ‘B’ Block, 8th Floor, Banashankari Stage II, Banashankari, Bangalore – 560070

Fourth Level

Microfinance Institutions Network (MFIN)
Toll-free number-1800 102 1080

It is not necessary that the customer should follow the steps in the above – mentioned sequence.
The customer is at liberal to go with her complaint to any level.

Fifth Level

If the complaint is not addressed within 30 days, the customer can approach the Reserve Bank of India
General Manager
Department of Non-Banking Supervision (DNBS)
Reserve Bank of India, Nrupathunga Road, Bangalore –
560001 Ph No: 080-22180397

Customer Grievance

Grievances Redressal Officer