Mechanism to Handle Customer Grievance/Complaints

First Level

Contact the respective Branch Manager.  The phone number and the address of the Branch office are mentioned in the passbook.

Second Level

Contact Unit Manager at the Regional Office. The phone number and the address of the regional office are mentioned in the passbook.

Third Level

Contact the Grievance Redressal Officer of the company.

Grievance Redressal Details:
Grievance Redressal Officer: Manjunath BV
E-Mail ID: gro.cifcpl@chaitanyaindia.in
Address: Brigade Software Park, ‘B’ Block, 8th Floor, Banashankari Stage II, Banashankari, Bangalore – 560070

Fourth Level

Microfinance Institutions Network (MFIN)
Toll-free number-1800 102 1080.

Fifth Level

If the complaint is not addressed within 30 days, the customer can approach the Office of NBFC Ombudsman Reserve Bank of India
Office of NBFC Ombudsman
C/o Reserve Bank of India, Fort Glacis, Chennai – 600 001
Telephone No:  044 – 25395964  Fax No: 25395488
Email: nbfcochennai@rbi.org.in

Customer Grievance

Grievances Redressal Officer