Sachin Bansal


I am very happy to share my message for the second year after Chaitanya became part of the Navi Group. The financial year 2020-21 was a year of unprecedented challenges with the Covid-19 pandemic testing the limits of human resilience. For Chaitanya, it was a year to stand firm with our customers, our employees, and our investors. Ensuring the availability of credit to our borrowers when the economy came to a standstill was an important priority for the company. I am pleased to note that we succeeded in this endeavor of ours. Not only did we ensure the availability of timely credit, but we also extended the credit at affordable rates due to our operational efficiency and lower borrowing costs.

We started Navi with a mission to make financial services simple, accessible, and affordable. In the financial year 2020-21, we took steps to make microlending simpler for our customers by making digital payment options available to them and by making operational changes to the lending process keeping the customer experience in mind. Further, due to operational efficiencies, industry-best talent, and well capitalization of the Company, we achieved back-to-back rating upgrades in a tough pandemic year. The company was assigned a rating of A (Stable) from India Ratings in May 2021 and CRISIL Ratings reaffirmed the rating of A- (Stable) in June 2021. It is pertinent to note that since Chaitanya became part of the Navi Group, the Company’s credit rating has improved by 4 notches and the Company has been able to bring down borrowing costs by 400 basis points. As a result, we could bring down the company’s borrowing rate by 100 basis points, and the same was passed on to our customers, thereby further accelerating our mission to make credit affordable.